Feel-Good Service Is a Shore Thing tagline
REQUEST RECEIVED

Thanks — We’ve Got It

A member of our staff at our Summerville office will call you, usually within an hour during business hours, to confirm a real arrival window. Need us sooner? Call or text 843-609-5740 to let us know it’s urgent.

WHAT HAPPENS NEXT

Three Steps, No Mystery

We Call You Back

Usually within the hour during business hours. The call comes from 843-609-5740.

We Confirm a Window

A real arrival window, plus a text when the technician is actually on the way.

We Take Care of It

Diagnose, show you the photos, give you a firm price, then do the work properly.

WHILE YOU WAIT

What to Do Until We Call

Keep your phone handy.

The callback often comes from 843-609-5740. If you don’t recognize it, answer anyway — that’s the Summerville office trying to lock in a window.

If the house is already hot or cold, call instead of waiting.

Don’t sit on the form. Call or text 843-609-5740 and tell them who is in the house (kids, elderly, anyone unwell). They will tell you whether to wait for the callback or get someone moving now.

Have three things ready when we call.

Address (and gate/parking notes), what the system is doing (no cool, no heat, ice on the unit, breaker tripped), and how old it is, if you know. That turns the call into a booking instead of a second interview.

While you wait, you might find our current offers or the Harbor Club membership useful.